| |
Support Guy can
provide assistance with virtually all
components of your
Norstar or BCM system. No task is too big or too small!
|
|
| |
|
|
| |
Troubleshooting/Diagnostics
- Is there a recurring or chronic
problem with your system. Support Guy can assist by
troubleshooting, isolating the root cause, and if possible,
correcting the issue on the spot. Reports can be provided
detailing the problem. |
|
| |
|
|
| |
Software Maintenance - It's extremely important to keep your BCM
up to date with the latest software patches released by the
manufacturer. These patches contain corrective fixes and
component enhancements to keep your BCM operating and performing
properly. Support Guy can provide and install these patches remotely, keeping your BCM up to date. |
|
| |
|
|
| |
Patch Library Access -
You know how to install patches but don't have access to them?
Support Guy will provided 24 hour access to the Patch Library
for your release of BCM, for a very small fee. Patches are
the current Nortel GA release and ReadMe files are included.
As Nortel publishes new patches, they will immediately be
added to the library and any obsolete patches will be removed.
(BCM3.6 & Newer Only) |
|
| |
|
|
| |
Configuration Changes and Design
- Need to make a change?
Whatever it is ... Support Guy can help! Thinking of changing the way calls move through your
organization? Support Guy specializes in call flow design,
making your phone system do what you want it to do, when you
want it to do it! |
|
| |
|
|
| |
Voicemail, Auto Attendant, CCR,
and Call Center (ACD) - Support Guy specializes in
Voicemail/Call Center (ACD) call flow, and Reporting for Call Center
troubleshooting and repair. |
|
| |
|
|
| |
VoIP (Voice over IP) -
The fastest growing, and least understood, sector of telecom.
Support Guy is a Nortel Networks Certified Technology Specialist
in VoIP. Assistance provided for IP Trunking, IP
Sets, Call Flow, Toll Bypass and Quality of Service (QoS). |
|
| |
|
|
| |
Emergency Recovery Services
- Are you prepared for an Emergency? Is your system
configuration backed up regularly? Support Guy can assist
by backing up your system on a regular basis, providing you a
copy of the backup, and storing a copy of the backup on the
Support Guy server. This provides you double protection in
the event of a catastrophic failure. |
|
| |
|
|
| |
Training - Would you
like to learn how to make a changes, use features, or
troubleshoot your Norstar or BCM? Let Support Guy walk you
through the process of your next move, add, change, or trouble,
and you can learn how to do it for yourself.
Support Guy can provide training on anything you would like to
learn on/about the Norstar or BCM. |
|
| |
|
|
| |
Need help with something you didn't see mentioned?
Have a question about whether or not Support Guy can help?
Click here
to ask a question about MySupportGuy services or this site. |
|
| |
|
|