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Weekdays:
Support Guy monitors Support Request submissions to this site
Monday through Friday 9:00 a.m. to 7:00 p.m. Pacific Time. |
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Response to all submissions received during
monitored hours will be ASAP,
usually within minutes, but depending on work flow, it may take
up to two hours. |
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Weekends:
Support Guy may periodically check for submissions over the
weekend.
Q & A requests will be responded to immediately.
Remote Support Requests will be responded to the following
Monday, unless it is noted in the request that somebody will be
available to receive a phone call anytime over the weekend. |
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Remote Support sessions may be scheduled for
Saturday or Sunday if needed. |
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Holidays:
Support Guy may periodically check for submissions over a Holiday.
Q & A requests will be responded to immediately.
Remote Support Requests will be responded to the next work day
following the Holiday.
Remote Support sessions may be scheduled for
Holidays if needed. |
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Click here
to ask a question about MySupportGuy services or this site. |