|
Weekdays:
Support Guy monitors Support Request submissions to this site
Monday through Friday 9:00 a.m. to 7:00 p.m. Pacific Time. |
|
Response to all submissions received during
monitored hours will be ASAP,
usually within minutes, but depending on work flow, it may take
up to two hours. |
|
|
|
Weekends:
Support Guy may periodically check for submissions over the
weekend.
Q & A requests will be responded to immediately.
Remote Support Requests will be responded to the following
Monday, unless it is noted in the request that somebody will be
available to receive a phone call anytime over the weekend. |
|
Remote Support sessions may be scheduled for
Saturday or Sunday if needed. |
|
|
|
Holidays:
Support Guy may periodically check for submissions over a Holiday.
Q & A requests will be responded to immediately.
Remote Support Requests will be responded to the next work day
following the Holiday.
Remote Support sessions may be scheduled for
Holidays if needed. |
|
|
|
|
|
Click here
to ask a question about MySupportGuy services or this site. |