My Support Guy.Net

Who is Support Guy?

Support Guy is a Telecommunications Professional with 20 years of real world experience working on the Nortel Norstar and BCM product lines.  He has worked the last 12 years at the highest level of Support available with one of North Americas largest distributors of  Nortel Equipment.  
Support Guy is highly trained, highly skilled, and exceptionally knowledgeable on virtually all areas of the Norstar and BCM product line.  Support Guy is a Nortel Networks Certified Support Specialist and Nortel Networks Certified VoIP Technology Expert.  
Support Guy is considered to be a Norstar/BCM "guru" by many of his peers, and the "go to guy" by several of his managers and customers.
Support Guy provides assistance to other support engineers, field technicians, business owners, and end-users, on a daily basis as his regular 9 to 5 job.
Support Guy is an individual, based on the west coast of the United States of America. This is not some off-shore call center staffed by people you can't understand, with no real world experience, reading from a script to solve your problem.   

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